COLUMBUS, Ohio (WTVN) -- Ohio's food stamp program hit a snag Saturday. Across the state there have been reports of EBT cards not working at grocery stores.

Ohio Department of Job and Family Services spokesman Ben Johnson says they're looking into the problem. He says that stores should be able to process transactions manually.

The issue does not appear to be releated to the federal government shut down, but rather a computer system operated by Xerox, which the state contracts with.

Johnson says the system went down around 11 a.m. Saturday.

"Xerox has assured ODJFS they are working to fix the problem as quickly as possible. All states that use Xerox systems are affected by the outage," Johnson said.

SNAP customers can spend up to $50 until the system is back online. SNAP recipients should call the 800 number on the back of the card, and Xerox will guide them through the purchase process, according to Johnson.